12 MONTH TECHNICAL SUPPORT SUBSCRIPTION

$365.00

ANNA BAY COMPUTERS 12 MONTH TECHNICAL SUPPORT SUBSCRIPTION
TERMS AND CONDITIONS
IMPORTANT – ANNA BAY COMPUTERS AND YOU THE SUBSCRIBER. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE APPLYING FOR, ACCEPTING, USING, OR SUBSCRIBING TO THE ANNA BAY COMPUTERS SERVICES. BY USING, APPLYING FOR, OR PURCHASING THE SERVICES OR BY ACCEPTING THIS AGREEMENT BY CLICKING ON "I ACCEPT" BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, THAT YOU UNDERSTAND IT, THAT YOU AGREE TO AND ACCEPT THE TERMS AS PESENTED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT APPLY FOR, ACCEPT, USE, OR PURCHASE THE SERVICES AND CLICK "DECLINE" BELOW. THE SERVICES ARE FOR A LIMITED TIME ONLY. FAILURE TO USE THE SERVICES WITHIN THE SUBSCRIPTION PERIOD SHALL NOT BE GROUNDS FOR A REFUND OF ANY FEES PAID.
The terms and conditions set forth below (the "Agreement") constitute a binding agreement between you (the "Subscriber" or "you") and Anna Bay Computers ("Anna Bay Computers") with respect to your use or purchase of the Services. To receive the Services, you must agree to these terms and conditions. You also agree that any failure to abide by them shall void any and all obligations of Anna Bay Computers hereunder.

1.Definitions
"Anna Bay Computers Web site" means the Anna Bay Computers web site that is offering the Services to Subscriber. The Anna Bay Computers Web site will contain pricing information and other details about the Services being offered. Services may not be available separately and all Services may not be available at all times.
"Malware" means any files or programs identified by Anna Bay Computers, in its sole and absolute discretion, as being harmful or dangerous to standard PC operation.
"Services" means Anna Bay Computers’ Support Services, which are Anna Bay Computers’ chat and phone based computer optimization and cleaning services as set forth on the web site. The Services include virus diagnosis, virus removal, PC tune-up, Internet login protection, email account setup, software installation, printed setup, printer support, and general computer trouble shooting services. The scope of the services is subject to change without notice, and Anna Bay Computers may discontinue or modify the Services in its sole discretion.
"Software" means any software used by Anna Bay Computers in connection with the Services.
"Subscription Period" means the time period that Subscriber is eligible to receive the Services. The Subscription Period shall commence on that date the Services are subscribed to and shall terminate after one year or the period specified in the chosen package.
2.General
The Services are provided only via phone, Internet chat and remote desktop sharing. Services are provided upon Subscriber's contacting Anna Bay Computers support personnel as explained on the Anna Bay Computers Web site. Subscriber authorizes Anna Bay Computers to configure its computers and delete the files that Anna Bay Computers deems unnecessary to a computer's operation. Subscriber gives Anna Bay Computers express permission to alter the registry of any computer receiving the Services as needed to provide the Services. The Services may require additional software. Subscriber gives Anna Bay Computers express permission to install, configure, and use such software on Subscriber's computers.
3.Access
To provide the Services, Anna Bay Computers must access a computer receiving the Services over the Internet. Subscriber must assist Anna Bay Computers in any manner necessary to diagnose the computer and provide the Services. Failure to fully cooperate with the Anna Bay Computers representative shall be considered a breach of this Agreement. All instructions and steps taken in providing the Services shall be left to the Anna Bay Computers representative's sole discretion. Subscriber warrants that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, Subscriber must have administrator rights to the computer, have a back-up of all data on the computer, and provide Anna Bay Computers with correct and accurate information.
4.Limitations
The Services are subject to change without notice. The Services do not cover hardware repair services, lost or expected profits,. Anna Bay Computers does not guarantee against the loss of any file, information, or data. Subscriber is solely responsible for backing up and safely storing its data, information, and files. Anna Bay Computers does not guarantee that it will recover lost or corrupted data, lost or deleted work, or lost or damaged personal files.
5.Services
5.1. General:
The Services are provided only over Internet chat, and access to the Internet is required to receive such Services. A Broadband Internet connection must be in place in order for Anna Bay Computers to deliver their services. Subscriber is solely responsible for providing a broadband Internet connection and access to its computers. Any interruption or disconnection to the Internet may limit Subscriber's ability to receive the Services. Anna Bay Computers makes no representations or warranties regarding the availability or quality of the Services or that the Services will be performed in a timely manner. Subscriber authorizes Anna Bay Computers to accept, download, install, and use Software and third party software on its behalf.
5.2. Quality of Services:
All Services shall be provided using commercially reasonable efforts. Anna Bay Computers makes no representations or warranties that commercially reasonable efforts will restore the computer to a working state, remove any viruses or problems, that all computer operations will be fully functional, or that the Services will increase or modify the speed or efficiency of the computer.
6.Limitations to Services
The scope and extent of the Services shall be limited to the options selected by the Subscriber when registering for the Services. The scope of performance of the Services shall be provided in any manner Anna Bay Computers sees fit. Anna Bay Computers does not guarantee that any of the Services will be available or offered in all cases. Anna Bay Computers makes no representations or warranties regarding the availability or the provisioning of the Services.
7.Special Promotions – N/A

8.Term and Termination
For subscription-based Services, this Agreement shall be effective for one year from the date Subscriber registers for the Services. Single-use Services shall expire once the session with the Anna Bay Computers representative terminates. In addition, Anna Bay Computers may cancel the Services at any time if Anna Bay Computers, in its discretion, determines that Subscriber's use of the Services is excessive, inconsistent with the scope of the Services, abusive, or inappropriate.
Notice of the natural expiration of this Agreement may not be provided, and Anna Bay Computers is not liable for any damages that may result from expiration or termination of the Agreement. Subscriber may purchase additional subscriptions to the Services through the Anna Bay Computers web site. Any breach of this Agreement shall immediately terminate Subscriber's subscription to the Services and/or may limit Subscriber's access to the Services. No refunds shall be provided upon termination of the Agreement.
9. Payment
Subscriber shall pay Anna Bay Computers the amount set forth on the Anna Bay Computers web site for the Services. The amount must be paid in full to receive the Services.
10. Privacy
Information collected and used by Anna Bay Computers is governed by the Anna Bay Computers privacy policy, which is available at http://annabaycomputers.com/index.php?main_page=privacy&zenid=0bs8e9pm2tis3dk800o0ebtqq3. This Agreement incorporates the Anna Bay Computers privacy policy. By accepting this Agreement, Subscriber is also acknowledging that it has read, understands and agrees to the privacy policy.
Anna Bay Computers support representative may need to download, run, or use software on the Subscriber's computer to assist in diagnosing and resolving computer problems. Such software may include toolbars, utilities, and other tools that allow Anna Bay Computers to improve computer performance and solve technical problems (collectively, the Diagnostic Software"). The use of all Diagnostic Software is subject to the license agreements and terms and conditions associated with the Diagnostic Software. Subscriber shall be bound by all such license agreements.
Anna Bay Computers may monitor and record the Services, including any online sessions. These recordings are primarily for improving customer service, internal training, and internal market research. Anna Bay Computers may disclose these recordings and any other information to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect ourselves and/or Anna Bay Computers' customers.
11. Disclaimer
ANY SOFTWARE IS PROVIDED TO SUBSCRIBER "AS IS" BY ANNA BAY COMPUTERS AND ANY USE OF PROVIDED SOFTWARE IS AT SUBSCRBER'S OWN RISK. THE SOFTWARE MAY CONTAIN BUGS, ERRORS, AND OTHER PROBLEMS THAT COULD CAUSE SYSTEM OR OTHER FAILURES AND DATA LOSS. ANNA BAY COMPUTERS DOES NOT WARRANT THE PERFORMANCE OF ANY SOFTWARE AND DOES NOT WARRANT THAT ANY SOFTWARE WILL OPERATE SUBSTANTIALLY IN ACCORDANCE WITH THE DOCUMENTATION ACCOMPANYING THE SOFTWARE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANNA BAY COMPUTERS DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, IN EQUITY OR AT LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, AND NON-INFRINGEMENT. ANNA BAY COMPUTERS DOES NOT WARRANT THAT THE SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS SUBSCRIBER MAY HAVE OR THAT THE SERVICE WILL BE PROVIDED IN AN UNINTERRUPTED FASHION. SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY MAY NOT APPLY.
12. Limitation of Liability
EXCEPT AS EXPRESSLY PROVIDED HEREIN, ANNA BAY COMPUTERS AND ITS AFFILIATES, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR (I) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNATIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM (A) THE USE OF THE SERVICES, (B) ANY MALWARE PRESENT ON A COMPUTER, (C) ANY DELAY OR INABILITY TO USE OR CLAIM THE SERVICES, (D) ANY INFORMATION, PRODUCTS OR SERVICES OBTAINED IN CONNECTION WITH THE SERVICES, OR (E) UNAUTHORIZED THIRD PARTY ACCESS TO A COMPUTER. ANNA BAY COMPUTERS IS NOT LIABLE FOR ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. THESE LIMITATIONS APPLY WHETHER SUCH CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE AND APPLY EVEN IF ANNA BAY COMPUTERS, ITS AFFILIATES, OR THEIR EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL ANNA BAY COMPUTERS ' ACCEPT TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES EXCEED THE FEES PAID BY SUBSCRIBER TO ANNA BAY COMPUTERS FOR THE SERVICES.
13. Unlimited Support and Fair Usage Policy
Subscribers are entitled to “unlimited support” during the subscription period. The unlimited plan provides you with a toll-free number and an unlimited number of support sessions during the entire subscription period, subject to certain restrictions. Your use of the Services is subject to reasonable use limitations. Reasonable use means that your use of the Service does not materially impair Anna Bay Computers’ ability to provide the Service to other customers. If your use of the Service exceeds four times the average monthly usage of all other Anna Bay Computers’ unlimited plans, it is presumed that you have violated our Fair Usage policy. Support sessions are limited to technical support queries only, however Anna Bay Computers support agents may at their sole discretion decide to offer assistance relating to application usage "how to support" type queries.
All Subscribers' use of the support services are subject to Anna Bay Computers "fair use" policy. Under this policy, if at any time, at the sole discretion of Anna Bay Computers, a subscriber is found to be abusing the service by exceeding the level of use reasonably expected from a Subscription based Plan, then Anna Bay Computers reserves the right to suspend or terminate Subscriber's Subscription Services or immediately convert your unlimited plan to a per incident plan and charge you accordingly. In addition, Anna Bay Computers reserves the right to suspend or terminate any Subscriber that Anna Bay Computers, in its sole discretion, determines is being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to Anna Bay Computers; provided, however, that User will not be entitled to a refund of any fees prepaid for the Service.
14. Force Majeure
Anna Bay Computers is not responsible for any cessation, interruption or delay in the operation of the Services or the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God or the public enemy, war, armed conflict, terrorist action, strike, lockout, boycott, riot, release of hazardous or toxic substances, explosion, accident, or any other causes whether or not of the same class or kind as those specifically above named, which are not within the reasonable control of a party. Anna Bay Computers is not liable for any failure or delay caused by problems with Internet connections.
15.Governing Law; Venue
Subscriber and Anna Bay Computers agree that any disputes related to this Agreement shall be governed in all respects by and construed in accordance with the then current laws. Any actions arising out of or based, in whole or in part, on this Agreement shall be brought in the courts designated at the time of the dispute.
16. Entire Agreement
This Agreement shall constitute the entire Agreement between the parties. Any waiver of this Agreement shall only be effective if it is in writing and signed by both parties. Anna Bay Computers may change, modify, amend, suspend or discontinue any aspect of the Services in its sole discretion, including pricing, scope of the Services, its web site, and the Services available in any subscription plan. Such changes will be made without notice or liability to Subscriber or to any third party. Anna Bay Computers may impose limits on certain features of the Services at any time. Anna Bay Computers may amend this Agreement at any time by posting a copy of the amended Agreement on the Anna Bay Computers web site. Such amendments may be made in Anna Bay Computers’ sole discretion and are binding when posted. Subscriber must review the Agreement periodically to obtain notice of any changes. Continued use of the Services constitutes acceptance of any changes. Section headings are for convenience only and shall not be considered in the interpretation of this Agreement.
Anna Bay Computers is not bound by any representation of (i) any agent, representative or employee of any third party; or in (ii) information posted on the Anna Bay Computers web site of a general informational nature.
17.Notices
Subscriber will make all notices, demands or requests with respect to this Agreement in writing to Anna Bay Computers 87 Morna Point Road, Anna Bay, NSW. 2316. Notices to Subscriber shall be made by posting such notice on the Anna Bay Computers web site. Subscriber agrees to regularly check the Anna Bay Computers web site to be aware of all such notices.
18. Survival
Provisions regarding proprietary rights, indemnity, warranty disclaimers, and limitation on actions shall survive this Agreement.
19. Limitation on Actions
Neither party may bring any action, regardless of form, arising out of nor relating to this Agreement more than three (3) months after the cause of action has accrued.
20. Assignment
Subscriber may not assign or transfer the rights or obligations under this Agreement without first obtaining Anna Bay Computers’ written consent. Any attempt to assign or transfer the rights and interests granted herein shall render the Agreement voidable in Anna Bay Computers’ discretion. Anna Bay Computers may assign and transfer its obligations under this Agreement as it sees fit.
SCHEDULE A
Description of services and applications supported
24/7 Support Online 24/7 Tech Support by competent and communicative English speaking experts for all home computer issues and problems. We use all current tools and industry recommended best practices. We can be reached by via our website chat program or at 0431 730 403 for immediate technical help.

Services Anna Bay Computers Services are provided for one computer and its related peripherals such as, printers and scanners, per each agreement.


Computer & Tech Support Anna Bay Computers provides quality tech support anytime, anywhere using the Internet. Our support levels adhere to Microsoft's most stringent standards

Connect Peripherals Connect assorted peripherals including printers, scanners, phones and cameras to computer..

Upgrade existing computer Upgrade an existing computer and all essential components are up to date with the latest updates.

Home Wireless Network Set up, Configure and Troubleshoot a home wireless network configuring routers and testing of peripherals that are part of the network.

Computer & Internet Security Anna Bay Computers will help you secure your home computer and network against external threats. We will help you set up a security firewall and tweak your browser and email software to improve security.


Virus & Spyware Removal Identify and Remove Virus and Spyware by Security Experts. Providing full scans, recommending safety measures during on line use, recommending and installing appropriate antivirus and spyware tools. User must have a licensed and valid virus guard installed.

Hard Drive Backup & Recovery Provide Hard drive Backup and Recovery Procedures in event of crashes, accidental deletions through an external device or online service. Anna Bay Computers proves data recovery services but cannot guarantee that any or all data will be recovered. An estimate of the percent of data that can be recovered will be provided. Depending on scale of recovery a extra fee may apply.


Browser & E-mail Support Browser and Email Expertise and Support.

Computer Performance & Optimization Computer Performance and Optimization ensuring that your computer performs up to its full capability including disk and system cleanup with regular maintenance.

Microsoft Support Help Install, upgrade, and troubleshoot Microsoft applications such as Windows XP, Vista, Windows 7, Microsoft Office, etc.;

Disclaimer : Anna Bay Computers is an independent provider of remote tech support services for software, hardware, and peripherals. Our support expertise spans across multitude of products from third-party vendors globally.
Anna Bay Computers has no affiliation with any of these third-party companies unless such relationships are expressly specified. For permitted use and specific warranties associated with the software, hardware, and peripherals, please contact the relevant third party. Anna Bay Computers is not responsible for third party content provided on or through the site and you bear all risks associated with the use of such third party content, products and services. Anna Bay Computers technicians have gone through a rigorous training schedule developed by Anna Bay Computers and have also been certified in areas which are mandatory.

  • Model: Tech
  • 50 Units in Stock


This product was added to our catalog on Friday 20 September, 2013.

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